Eva Johnson
Chief Executive Officer
Wildomar, CA
To seek a career where my skills and abilities are challenged.
KNOWLEDGE, SKILLS AND ABILITIES:
• Provide public planning and prepare complex budgets with multiple funding streams.
• Provide public policy, operations and project management.
• Promote creative problem-solver in Health and Human Services.
• Provide written and oral communications.
• Doctorate Degree in Public Administration/United States Army Veteran.
• Knowledge of labor/workforce development.
• Knowledge of standards and regulations for Federal and State grant guidelines.
• A valid Class C California Drivers License.
• Develop program performance standards/ Total Quality Management (TQM).
• Provide program planning, customer service, organizational management practices, analysis, and program evaluations that include public policies.
• Project analysis, program evaluation, organizational and staff performance evaluations and staff trainings.
• Provide staff supervision and leadership.
• Provide comprehensive solutions.
• Provide and review Lean Six Sigma processes.
• Provide program quantitative analysis.
• Provide creative, critical thinking, and working across all levels of the population to promote collaboration and effective working relationships.
• Provide strategic management, research and knowledge of applied program evaluation governing public policy and development.
• Provide strong negotiation skills.
• Extensive public service and commitment to public service.
• Provide public policy analysis, research and data interpretation.
• Promote leadership/team building/mentorship/instructor.
• Provide information technologies/ Information resource management.
• Review prevailing wages, labor standards and Title VI
• Promote strategic management.
• Design technical and analytical guidelines, policies and procedures.
• Review legislative and regulatory processes.
• Work closely with communities and government agencies and representatives.
• Adjunct Professor of Public Administration teaching Graduate level courses in Public Administration for National University.
• Child Protective Services: San Bernardino County: Dept. of Public Social Services
• Public and Community Health Services
• Adult Protective Services Riverside County: Dept. of Public Social Services
• In-Home Supportive Services
• Alcohol and Drug Services
• Mental Health and Outreach Services
Work Experience
Chief Executive Officer
2003 to 2012
Services: Community-based Non-profit Health and Human Services
Population: At-risk and foster care youth
Population/service area: Riverside County
Supervisor: Executive Board of Directors:
Contact: William H. Hayling, MD, VP Mentoring Today for Tomorrow Inc.
(310) 738-1311
chwhmdr@msn.com
•Plan, direct, coordinate and administer the organizations financial and accounting responsibilities, budget, information systems and related administrative functions.
•Participate as a member of the executive team in the review, development and implementation of policies and procedures for carrying out the organizations goals and objectives.
•Monitor, evaluate and make recommendations regarding complex budgetary costs.
•Direct the development, preparation and implementation of the organizations budget, including the management of expenditures and revenues.
•Direct and manage the development, maintenance and evaluation of information systems.
•Acts as liaison with local, county, state and federal representatives in the evaluation of planning for future information systems needs.
•Conduct or direct and evaluate complex studies pertaining to a variety of financial, administrative and operational problems. Develop and implement effective solutions.
•Review and analyze new and revised proposed legislation to determine effects on the organization.
•Develop, review and approve plans for the effective utilization of office space, furniture, equipment, forms and supplies.
•Represent the organization on matters related to financial and administrative matters before the Board of Directors.
•Select, train, direct and evaluate subordinate managers.
•Provide overall direction for subordinate staff regarding professional standards, work quality and performance.
•Prepare, review and approve detailed reports and correspondence.
•Performs other related duties as required.
Mentoring Today for Tomorrow is a State of California recognized non-profit community-based organization developed in 2003. Under the Executive Board of Directors, plan, organize, direct and coordinate the financial and administrative functions of the organization. This position reports directly to the Board of Directors and is responsible for all financial, budgetary, information systems and general administrative functions of the organization. The duties include: Develop organizational programs and functions. Follow Federal, State, and local laws, codes and regulations. Provide exceptional interpersonal, analytical and leadership skills. Communicate effectively, both orally and in writing. Use computers to conduct analysis and develop reports. Plan, organize, assign, and review the work of subordinates including managers and directors. Establish and maintain effective relationships with others. Interpret, apply, and explain complex laws and regulations. Make effective decisions. Analyze and solve problems.
Information Technology:
Develop the strategic plan process for the IT unit. Continuously evaluate feedback from staff, stakeholders and the community. Identify new IT services and make improvements in existing IT services. Compare and revise goals, while aligning the IT objectives to industry trends, as well as, system-level priorities and goals.
Provide tactical/operational aspect that ensures that technology initiatives are planned, selected, and managed at the administrative level, and are sustainable from a fiscal, people, and process resource perspective to ensure ongoing delivery of services.
Develop effective processes to determine and to prioritize user technology needs.
Continue to deploy information technologies that provide tangible, measurable benefits for staff and clients. Enhance network based services, web enabled software systems and expanded information security tools. Update new technologies that provide seamless, integrated access to information services both in and out of the organization and departments will remain a high priority as outlined in the IT plan.
Develop, evaluate and update annually, allowing the opportunity to review and adjust to changing conditions. The plan is revised accordingly to reflect changes to priorities and goals.
Management and Leadership Style:
Allow the input of staff in decision-making practices. Provide positive feedback and opportunity for staff to learn through formal and informal methods led by example. Monitor, delegate and hold people accountable. Provide strategic, tactical, analytical and politically astuteness. Establish teams of experts to conduct marketing and business strategies to keep the organization and departments on pace with other organizations/departments in the same industry. Provide the highest level of integrity, self-confidence, sense of humor, honesty, humility, and discipline. Provide negotiations, arbitration and collective bargaining skills.
Community Collaboration:
The community collaboration consists of public and private community entities including school districts, unions, counties, local, county, state and federal officials, and other community agencies that provide community services. Mentoring Today for Tomorrow encourages effective information-sharing and open communication among agencies that may already collect relevant data, to develop integrated delivery services that include planned community collaboration, program evaluation, and policy implication to ensure the expansion of services that maximizes positive outcomes for families and communities. While working with other community agencies, Mentoring Today for Tomorrow provides service learning by providing comprehensive assessments, general instruction targeted through remediation and support that will reinforce learning objectives.
KEY ACCOMPLISHMENTS AND SIGNIFICANT ACHIEVEMENTS:
Develop public and business relationships, program administration, fiscal operations, human resource management facility management and organizational development (OD).
Public Relations: Identify target audiences, create a theme for the organization, develop tactics for communication, time-line for implementation, budgets and measure whether or not the organizational objectives are met through research tools.
Public and Program Administration: Develop the mission statement and vision to bring about change, short-term and long-term planning, and advocacy for the organization, build support within the community, local, state, county and federal officials and their staff, create a positive environment, communicate program development and success through websites, newsletters, local media outlets, and etc. Develop and deliver community service programs, manage complex projects. Coordinate and perform program management. Review administrative and technical duties necessary to achieve project and program objectives with limited resources. Manage, plan, coordinate and integrate various phases of comprehensive community services. Develop and manage activities that include initial planning, feasibility studies, community involvement, project design, project approval and activities. Meet deadlines on multiple projects. Design, implement, and monitor budgets and expenditures. Carry out board policies and review operations. Establish guidelines, policies and procedures. Research and evaluate data, prepare reports and other organizational information. Pay close attention to details, design research surveys and evaluate research data.
Fiscal Administration: Develop budgets, and review non-traditional funding streams, assign line item spending limits throughout the organization. Review treasurer notes and budgets. Review budget recommendations Prepare financial reports. Monitor budgets on monthly bases with amounts spend against set budgets. Make difficult budgeting decisions. Maintain a working relationship with local, State and Federal funding sources. Write private, state, federal and foundation grants. Monitor the departmental budgets which include: Monthly monitor, access, controls, reconciliation and comparison of assets with records, analytical reviews, review of outputs, transactional review, and general computer controls (Information system support and security, systems acquisitions, development and maintenance). Program Performance Budgeting (PPB), review future budget plans based on established goals and objectives for expenditures and performance measures to determine economic effectiveness of budget programs.
Human Resource Administration: Develop principles of supervision, training, and evaluation of staff. Develop staff trainings, principles and casework techniques. Plan, schedule, coordinate the activities of assigned professional and technical staff on a project or ongoing basis, organize, assign, review and evaluate the work of assigned line-staff, director, supervisors, managers and volunteers, and provide for staff selection and training. Develop staff- training manuals; create job descriptions and base salary schedules. Determine staffing needs to meet the organizational goals and objectives. Make difficult personnel decisions. Manage, supervise and evaluate directors, managers and staff. Develop process improvement career path planning, leadership development and succession planning, rewards and recognition, employee engagement and satisfaction, performance management and measurement, recruitment and retention, workplace environment and culture. Make all hiring decisions.
Organizational Management (OM) and development (OD) duties: identify, analyze, plan, develop, implement, coordinate and evaluate program activities. Improve existing organizational processes, meet new goals and objectives, increase profit and performance, reduce cost and create successful results through Total Quality Management (TQM), process redesign, benchmarking, Lean Six Sigma, and re-engineering. Review county, state and federal laws, rules and legislative processes.
KEY ACCOMPLISHMENTS AND SIGNIFICANT ACHIEVEMENTS:
Commissioner/Appointed
June 2005 to June 2008
Supervisor: Murrieta City Council
Contact: (951) 304-2489
City Population: 100,000
Departments: 50 departments
Staff: 200
Budget: $30,000,000
•Review complex principles and affairs of municipal government.
•Extensive knowledge of social and economic trends. Develop new programs, policies and methods to ensure efficient and effective operation of the city which includes parks and recreation, information technology, human and public relations, libraries and museums.
•Develop management practices. Prepare and analysis comprehensive reports.
•Analysis and evaluate programs, policies and operational needs. Review proposed programs and special projects.
•Skills in labor negotiations and collective bargaining. Make presentations to community groups, city council, public agencies and other commissions. Perform assign projects to completion.
•Expert in strategic data analysis.
•Interpret and apply city policies, procedures, laws, and regulations.
•Review and monitor municipal budgets.
•Prepare special reports.
Knowledge:
•Apply the principles and practices of management necessary to plan, organize, direct, manage, and evaluate financial and administrative operations.
•Apply the theory, principles, practices and application of governmental budgeting and accounting. Apply the principles and practices of public administration, organization, budget, management analysis, supervision, personnel management, modem information systems and organizational development.
•Review the administrative problems common to the operation of local government.
•Review state and federal laws, rules and regulations impacting financial accounting and budgeting.
•Interpret and apply provisions of federal, state and local legislation, rules and regulations pertinent to the administration of organizational policies and programs.
•Manage, train, develop and motivate staff.
•Communicate effectively both orally and in writing.
•Establish and maintain effective working relationships with, local, county, State and Federal representatives.
•Prepare clear and concise reports and correspondence.
Management:
To advise the city manager and city council on participatory style of government, city projects, contracts and annual city budgets. Assist in the annual budget review, capital improvement plan and debt service. Assist in the review and evaluation of operational and financial plans submitted by the departments that outline prospective programs and services, which include proposed funding increases, new initiatives, estimated costs and expenses, capital expenditures needed to finance programs and services. Conduct analytical studies that utilize expertise in financial and budgetary areas for trends affecting the citys business. Perform complex technical analysis and research to develop special programs. Develop and write recommendations.
Assist in the development and planning of programs for risk and loss control. Review regulations, city ordinances, economic development, city planning, public safety, code enforcement, public works and other duties assigned by the city council. Provide support directly to the city council on major projects, managing oversight and, provide economic develop support expedite resolutions and provide special research. Review code enforcement protocols, monthly review of law enforcement issues, regulations, city departments, local, state, federal regulatory reviews and guidelines. Direct, establish, and organize program goals, activities, and objectives that support the departments mission, strategic plan, goals and objectives. Recognize, develop, and/or foster development of creative processes or methodologies to resolve complex issues. Ten years of management and community organizational experience, strong attention to detail, accustomed to high personal productivity working with and managing a diverse staff, provide a strong sense of process, organization and possess strong relationship building skills. Use the ISO 9000 Quality Management Systems to help meet the needs of citizens/stakeholders while meeting the needs of regulatory and statutory requirements.
Public and Human Relations: identify target audiences, create a theme for the city, develop tactics for communication, time-line for implementation, budgets and measure whether or not the organizations objectives were met through research tools.
Key Accomplishments:
•Vast improvement of capital improvement plans with data evaluation and analysis.
•Serve as the city councils primary contact in the community and with citizenry.
•Review meeting minutes, comments, and communicate appropriate follow up actions. Track responses and resolutions. Coordinate efforts within the city government and communicate with elected officials and their staff.
•Provide liaison between the city council and the commissioners, to facilitate consideration of items on the council agenda.
•Establish standards for the communication of written and oral information to city council and provide quality assurance. Participate with senior management staff in the advancement of the City Councils work plan.
•Work with the city planning department to assist in implementing improvements for local parks and the specific plans for the Los Alamos Hills project. Serve as a led on fiber optic review, water conservation, utilities, human services, education, health-care and other city projects.
•Work with city staff to implement effective municipal compliance. Conduct presentation to council verbally and in writing, attend town-hall meeting, review community development project issues and citizenry concerns.
•Manage, coordinate, and administer special projects, publicize projects, monitor budgets and conduct financial analysis, and make recommendations based on best practices. Provide assistance to the city council in the development and analysis of budget submissions.
•Develop protocols for contingency planning in addition to emergency funding development.
•Review local, state, national, international policies and trends that affect the city.
•Inspire and foster team commitment, facilitate cooperation, and motivate team members to accomplish group goals and objectives.
•Appropriately apply principles, procedures, requirements, regulations and policies.
•Develop networks and identify internal and external politics that impact the city and act accordingly. Establish and maintain effective working relationships internally with employees, supervisors and administrators, as well as with the media, government, organizations, the legal community, and the justice system. Analyze high-level organizational systems and processes for efficiency and effectiveness, and direct the implementation of improvements. Make significant decisions on behalf of the city in accordance with statues, rules and policies.
•Participate in/on a variety of meetings, briefings, committees, and/or other related groups to represent the department and/or to provide technical expertise in assigned area of responsibility.
•Advise city council on planning, decision making, policy formation, public relations, contracts and operations. Ability to multi-task and prioritize in a high-stress, fast-paced, multi-demand environment, and the ability to make sound work-related judgments and decisions. Understand and effectively apply complex oral and written instructions, procedures, and to interpret and coordinate the development, and the implementation of policies and procedures. Provide training and consultation. Perform strategic research on issues for the city council, some of which may be of a sensitive nature. Assist in the development of the review process. Direct, guide and assist city staff. Consult with others on an as needed basis.
Quality Assurance and Placement Liaison
1999 to 2002
Provide quality assurance and placement services for individuals with disabilities. Investigate and inspect small family homes, board and care homes, and other facilities that are dual licensed by the State of California and Inland Regional Center for Riverside and San Bernardino Counties. Work closely with Riverside and San Bernardino Departments of Public Social Services. Facility Management: review physical environments within the guidelines established by Inland Regional Center to support the goals of the organization within its facilities, recognizing compliance, issues, priorities, and the stewardship function of the facilities, grounds and personnel. Write and implement corrective action plans. Provide Training for Inland Regional Center vendors in California Codes Title 17 and Title 22.
Case Management, Quality Assurance and Placements
1997 to 2002
Case Manager Duties
1997 to 1999
Provide case management and advocacy services for individuals with disabilities. Maintain ongoing case load of 100 clients. Provide support, make home/facility visits and investigate complaints. Provide monthly written reports. Work closely and train with the State of California Community Care Licensing division for Riverside and San Bernardino Counties. Formal training that includes CA Title 17 and Title 22.
Education
Doctor of Management
2008 to 2009
Doctor in Public Administration
2002 to 2009
Master's of Art in Human Behavior
1996 to 1998
Bachelors of Science in Criminal Justice Administration
1994 to 1996
Skills
Public policy development, community development, research and program evaluation. Conduct Total Quality Management (TQM), Lean Six Sigma and organizational leadership and management.
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