Ann Marie P. Johnson
Chief Financial Officer/Human Resources Director/Medical Practice Office Manager
Chesapeake, VA
Performance-driven professional with over fifteen years of diverse experience in finance, business
operations, human resources, hospital administration, medical office management, medical billing, and coding. Recognized by superiors for ability to design and implement management processes, incorporate innovative cost and time saving strategies, impact business growth, and maximize profits.
Work Experience
Chief Financial Officer/Human Resources Director
August 2007 to Present
Chief visionary and strategist of the organization with full responsibility for the planning, development, management, and marketing of a multi-million dollar luxury villa property management company. Directs all financial and human resources operations of the organization. Sets the ethical tone by providing a balanced point of view with respect to the Companys financial results and future expectations.
• Supports the President and provides leadership to develop goals and objects and establish systems for financial "best practice" controls to drive operational improvements.
• Formulates, justifies and executes a $1.2M annual budget; establishes budgetary financial policies and procedures. Conducts budget forecasting, budget variances analyses, financial reporting, cash flow projections, financial audits, and bank reconciliation.
• Partners with the President to reorganize company, reduce overhead expenses, rebuild sales, and institute a solid management infrastructure.
• Studies, analyzes, and reports on trends, opportunities for marketing, expansion, and projection of future company growth. Focuses on strategic planning, and process improvement.
• Manages and directs all human resources, payroll, and benefits administration functions; maintains personnel files, prepares and documents bi-weekly payroll.
• Evaluates and oversee all benefits, salary negotiations and wage rates. Analyzes and modifies compensation and benefits polices to establish equitable salary guidelines and ensure legal compliance.
• Conducts all employee recruitment, hiring, termination orientation, and training. Conducts skill and performance matching interviews designed to reduce turnover.
• Advises President on labor relations policies such as equal employment opportunities, unemployment insurance, and workers compensation to ensure compliance with federal, local, and regulatory agencies.
• Manages all credit, collections, accounts payables/accounts receivables, financial controls, internal procedures, and the companys effective and streamlined financial processes.
• Reviews, and prepares all monthly and annual financial reports for the CPA to prepare the Income Statements, Balance Sheets, and annual Corporate Tax Returns.
• Develops and maintains key, strategic, and trusting relationships with financial institutions, vendors, suppliers, wholesalers, agents, and software and database managers.
• Directs negotiations for all annual support and maintenance contacts, office equipment purchases and leases, as well as the companys professional and liability insurances.
• Prepares and distributes over 120 property owners monthly financial statements, reports, invoices, supporting documentation, and net rental proceeds via checks, ACH or wire transfers.
• Reorganized operations and facilitated seamless integration of automation procedures and leading edge information technology systems resulting in improved efficiency and data accuracy while significantly reducing operating costs.
• Initiated a business reorganization plan and spearheaded cost-reduction initiatives that reduced annual labor costs by 50%, overtime by 100% and material waste by 42%.
• Introduced continuous improvement and quality management programs, which resulted in a 25% increase in daily productivity and a 50% increase in customer satisfaction.
• Instituted a cross-functional team culture that provided the foundation for the companys growth despite downsizing during economic downturn and intense competition.
• Renegotiated cost-effective benefits programs, lease terms, key vendor and annual maintenance contracts for a 50% reduction over previous years budget.
• Established the use of Virtual Private Network (VPN) technology to expand operations throughout the accounting department and facilitate telecommuting.
Business Operations Manager
October 2001 to August 2007
Managed the business office - full charge bookkeeping, bank reconciliation, auditing, billing, collections, payroll and human resources functions for thirty one employees.
• Administered $456K annual budget and defined bookkeeping policies and procedures
• Prepared financial statements with QuickBooks, general ledger and bank statements
• Prepared, reviewed and maintained contracts, bids, proposals, and vendors agreements
• Managed all payroll activities including timekeeping functions and generated reports
• Prepared and filed all tax returns, workers compensation and unemployment reports
• Oversaw personnel management, recruitment, benefit administration and training
Team Coordinator/Practice Manager
September 1998 to September 2001
Directed thirty employees across three hospitals. Managed daily billing operations, coding, charge entry and third party collections, operations in patient financial services, insurance verification, patient registration, admissions, scheduling, and financial reporting.
• Lead end-user trainer during Y2K and ER wireless patient registration system conversion
• Maximized the wireless system by educating staff in software capabilities and applications
• Developed and administered $185K annual budget; maintained stock/inventory control
• Established new collections procedures which reduced delinquent patient accounts by 50%
• Negotiated and maintained physicians credentials and contracts with third party payers
• Conducted daily audits for insurance verification, patient collections and registrations
• Recruited, interviewed, hired and trained employees; assigned daily and weekly schedules
Business Office Coordinator/Office Manager
November 1996 to July 1998
Managed thirteen employees. Supported two Physicians and two Nurse Midwives. Directed all administrative, billing, operational and training functions including coding, medical records, procedure development, insurance contracts, and quality control programs.
• Lead trainer for staff and providers during conversion of the medical software system
• Facilitated training on coding changes, CMS billing, coding and regulatory requirements
• Identified and developed technological procedures to help staff work more efficiently
• Established physician fee schedule by CPT codes, maintained practices charge master
• Developed computerized patient confirmation system which decreased no-shows by 45%
• Managed bi-weekly payroll processing, employee records and benefits administration
• Managed accounts receivables to identify billing errors and ensure timely rebilling
• Reconciled daily deposits; prepared billing and collection audit reports
Business Office Manager/Certified Medical Assistant
January 1994 to November 1996
Managed three employees in the business office. Directed all collections activities, accounts receivables, third party payer contracts, policy development, staff training, and implementation of computer systems operations. Performed clinical duties as needed.
• Implemented a computerized billing system which streamlined and automated workflow
• Reviewed and updated charge master for invalid/mismatched CPT and revenue codes
• Managed third party billing, coding, charge entry daily, monthly and annual reports
• Adjusted manual and electronic claims; processed duplicate claims and coding rejections
• Revised and implemented collection procedures on patient and third party payer accounts
• Redesigned all business forms which increased efficiency in daily administrative processes
Aviation Electrician's Mate
March 1990 to January 1994
Third Class Petty Officer: Honorably Discharged. Maintained the electrical systems on US Navy aircraft.
• Provided administrative support to Division and Department Heads.
• Maintained departments personnel training records and the publications library
• As CPR Instructor, trained over 67 personnel in Infant, Child, and Adult CPR
Education
Bachelor of Science to be awarded May 2013 in Health Services Management/Business Administration
2010 to 2013
Additional Information
•Recruitment, Leadership Training and Development, Benefits and Compensation Design
• Full charge Bookkeeping, Accounts Payables, Accounts Receivables, Financial Auditing
• Budget Forecasting, Management and Analysis, Business Planning, Staff Development
• ICD-9, CPT, HCPS Coding, Insurance Verification, Medical Terminology; HIPPA and OSHA
• Medical Billing, Claims Review and Resubmission for Medicare, Medicaid, HMOs, and PPOs
• Microsoft Office (Word, Publisher, PowerPoint, Outlook, Access), QuickBooks, Adobe Acrobat
• Strong organizational, communication, facilitation, presentation, and complaint resolution skills
Комментариев нет:
Отправить комментарий