André Cromwell
Contractor - Interim Chief Nursing Officer - Adventist Behavioral Health
Rocky Mount, NC
Experienced executive with a background in the non-for-profit and for profit human services sector; I am looking to provide my clinical skills and managerial experience in a service-oriented environment.
Work Experience
Contractor - Interim Chief Nursing Officer
October 2011 to Present
Responsible for 24-hour administrative supervision of a 160-bed psychiatric hospital.
• Review nursing department operations to ensure compliance with established standards.
• Initiate communication and meetings to coordinate program initiatives, communicate new directions, government regulations and policies, and review programmatic and administrative matters pertaining to care and service delivery.
• Manage the Nursing operations, activities, and budget to monitor fiscal activities and ensure expenditures are maintained within approved budgetary guidelines.
• Assure quality and safety in care practices providing an environment that promotes staff involvement in process improvement and creating of best practices for patient care.
• Provide support to administrative processes and clinical program operations and requirements to affiliated senior managers including Human Resources, Quality Improvement, and Medical Director.
• Supervise, authorize, and collaborate with management in the preparation of documentation and reports for Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
Co-Owner
July 2010 to Present
Develop and conduct onsite health-related wellness seminars and training courses on diet modification, lifestyle change, and how to cultivate healthier habits that will lead to a higher quality of life.
• Develop and administer exercise programs for clients to improve cardiovascular and respiratory fitness, muscular strength and endurance, flexibility, and overall health.
• Assist clients in setting fitness goals as well as encouraging and motivating them to meet those goals.
• Monitor and track fitness progress.
• Responsible for operational aspects of the business such as growth and development, accounting, and administration.
Chief Nursing Officer
February 2009 to July 2010
Responsible for 24-hour administrative supervision of a 160-bed psychiatric hospital. Developed and implemented nursing policies and procedures, objectives, and initiatives.
• Reviewed nursing department operations to ensure compliance with established standards.
• Member of the steering committee in preparation for Cerner implementation. The committee was responsible for customizing the Cerner system to meet behavioral health requirements and specifications and indentifying potential incapability issues between Cerner and the current pharmacy system. Selected to be a key super user for the Cerner system in preparation of training other staff members.
• Initiated communication and meetings to coordinate program initiatives, communicate new directions, government regulations and policies, and review programmatic and administrative matters pertaining to care and service delivery.
• Managed the Nursing operations, activities, and budget to monitor fiscal activities and ensure expenditures are maintained within approved budgetary guidelines. Assure responsible use of labor budget by evidence based hiring decisions and filling 26 FTEs in three months.
• Assured quality and safety in care practices providing an environment that promotes staff involvement in process improvement and creating of best practices for patient care.
• Oversaw accreditation processes for JCAHO, CMS, and Department of Health and Mental Health.
Interim Chief Operating Officer
July 2008 to October 2008
Supervised and authorized the preparation of documentation and reports for regulatory agency, funding sources, and internal operating requirements as required and in accordance with acceptable practices and procedures.
• Directed and coordinated the development and implementation of services, delegating responsibilities to appropriate staff to include maintaining and enhancing programmatic implementation.
• Supervised immediate subordinates and key support personnel.
• Represented the Center at functions and to interested government/public agencies or groups.
• Worked with the court appointed receiver to gather requested information and ensured continuation of services for the individuals served.
• Provided continuity during a time of transition.
Chief Operating Officer
January 2006 to March 2008
Provide direct supervision to the program management staff, 13 FTEs in total, which are accountable for the operational and fiscal management of services to the people served. Indirect supervision of 450 FTEs.
• Manage administrative processes and clinical program operations and requirements in consultation with affiliated senior managers including the Finance Office, Human Resources, Management Information Systems, Quality Improvement, Medical Director, Facilities, and Transportation.
• Participate and lead the development of the operational budget and monitor fiscal activities to ensure expenditures are maintained within approved budgetary guidelines. Operating budget of 30 million dollars.
• Supervise and authorize the preparation of documentation and reports for regulatory agency, funding sources, and internal operating requirements as required and in accordance with acceptable practices and procedures; to include the medical waiver program.
• Direct and coordinate the development and implementation of services, delegating responsibilities to appropriate staff to include maintaining and enhancing program enrollment and attendance to achieve quality programmatic and fiscal goals.
• Initiate communication and meetings to coordinate program initiatives, communicate new directions, government regulations and policies, and review programmatic and administrative matters pertaining to care and service delivery.
• Lead member of union bargaining team that negotiated first contract with unionized employees.
• Member of the Mayors committee on Persons with Disabilities.
Interim Chief Executive Officer
• Interact with Board of Directors on policy and goal decisions.
• Supervise immediate subordinates and key support personnel.
• Develop innovative programs for the Center.
• Represent the Center at functions and to interested government/public agencies or groups.
• Manage and direct the Centers financial activities and budget.
• Develop and enforce organizational plans.
• Monitor operations, activities and budgets and foster economic growth throughout the Center.
• Approve personnel policies and procedures and hiring of upper level personnel.
• Approve all programmatic policies and procedures.
• Empowered by the Board of Directors to enter into all contracts on behalf of the National Childrens Center.
Clinical Consultant
July 2005 to January 2006
Provided support to administrative processes and clinical program operations and requirements to affiliated senior managers including Human Resources, Quality Improvement, and Medical Director.
• Supervised, authorized, and collaborated with management in the preparation of documentation and reports for Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
• Organized and managed staff and staffing functions to provide appropriate and efficient client contact, services and satisfaction in absence of Director of Nursing.
• Directed and coordinated the development and implementation of services, delegating responsibilities to appropriate staff to achieve quality programmatic and fiscal goals.
• Initiated communication and meetings to coordinate program initiatives, and review programmatic and administrative matters pertaining to care and service delivery.
• Formulated policy and procedures for Director of Nursing in collaboration with Human Resources.
• Led the team in Root Cause Analysis (RCA) implementation.
Deputy Director/Consultant
March 2004 to July 2005
Represented the agency at functions and to interested government/public agencies or groups.
• Directed and coordinated the development and implementation of services, delegating responsibilities to appropriate staff to include maintaining and enhancing program enrollment and attendance to achieve quality programmatic and fiscal goals.
• Monitored operations, activities and budgets and foster economic growth throughout the agency.
• Approved all programmatic policies and procedures.
• Provided clinical oversight for nursing services.
• Decreased overtime by 10% and increased revenue by one million dollars.
Director of Nursing-Residential
December 2000 to March 2004
Managed eighty-three bed residential adolescent units, including a staff six residential coordinators, 20 nurses, 30 mental health workers, and nurses and psychiatric technicians that float.
• Facilitated treatment planning to provide clinical support and supervision.
• Hospital performance improvement activities: budgeting, employee relations, supervision, implementation and revamping of programming.
• Managed the various psychiatrists and their schedules to maintain the highest level of patient care in-patient and residential.
Manager of Patient Care
June 1996 to March 2001
Provided training, orientation, and development of new and present employees.
• Managed payroll and responsible for maintenance of full-time employees.
• Planned, developed, implemented and monitored the centers infection control.
Education
Masters of Science in Nursing
MBA
Bachelor of Science in Health Care Administration
Associate of Science in Nursing
Skills
American Heart BLS instructor
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