QA Director

QA Director
Performance Technologies
The Advisory Board Company (NASDAQ: ABCO)
www.advisory.com

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The Advisory Board Company
The Advisory Board Company (NASDAQ: ABCO) is a global research, consulting, and technology firm helping hospital and university executives to better serve patients and students. We provide strategic guidance, actionable insights, web-based software solutions, and comprehensive implementation and management services. We combine the analytical, managerial, and technological expertise of our 1,600+ employees around the world with insights from the on-the-ground experience of our network of 125,000 leaders at 3,200 health care and higher education member organizations to find solutions to our partners most pressing challenges. We deeply appreciate the trust that our members place in us, and we seek to serve them with generosity—and beyond expectation—in all that we do.

Our current opportunity is based in Washington, DC.
Quality Assurance Director
In response to hospital and university growing needs to aggregate disparate data into meaningful business intelligence, The Advisory Board is rapidly expanding its portfolio of technology solutions. The goal of these solutions is to elevate a member (client) institutions ability to recognize obstacles, make faster decisions and ultimately improve performance.

As a critical member of the Performance Technologies QA team, with a firmly established publicly-traded company, the QA Director will lead a matrixed team of testers through all aspects of the software development life cycle. Applying strong technical and communication skills, the Director will collaborate with the QA Managers, Development Managers, and business partners to ensure comprehensive and consistent QA processes are in place to support an expanding product portfolio and continually improve overall product quality. In addition, the QA Director will manage, mentor and develop a team of testers ranging from junior to senior QA levels.

Position responsibilities:

• Own and communicate QA standards and procedures for multiple QA teams
• Generate high-level QA goals/objectives for each team aligned with Quality, Business, and Development objectives, with action plans and benchmarks to measure progress
• Define and collaborate with Product Development leadership, QA product roadmaps to align with product development roadmaps, and high-level release test strategies
• Apply principles of Agile QA daily to enhance and streamline test efforts
• Ensure procedures adhere with HIPAA, Safe Harbor, and Advisory guidelines
• Manage and lead direct reports with capacity to mentor and coach QA staff that are distributed in various geographical locations
• Effectively communicate with peers, PD teams, and entire PD group as needed: goals, planning process, project initiatives, team innovations, and results
• Implement, gather, and report iteration and production Quality metrics which demonstrate business value and show continuous improvement
• Perform triage on production support issues in collaboration with Product Development leadership, use SQL to support the root cause analysis for efficient investigation by the development team, and communicate updates to business teams
• Coordinate with Infrastructure/Operations administrators on the development/test/production promotion process
• Partners effectively with other QA managers on Automation, Performance, Security, QA team engagement, to help resolve QA wide issues
• Build positive cross-product and cross-functional team relationships
• Support after-hours or weekend production releases
• Maintain a collaborative, fun and productive working environment
• Participate in QA process improvement initiatives and cross-team/company activities

Basic Qualifications:

• Bachelors Degree
• 10+ years of direct QA experience with 5+ years QA Manager experience, or 5+ years of direct Advisory Board Company product experience with 2+ years QA Manager experience
• Ability to lead and manage multiple and geographically distributed QA teams
• Knowledge of the software quality assurance and testing processes and methodologies
• Experience providing project estimations and test strategy
• Experience with QA or metrics-driven process improvements
• Knowledge of manual and automated testing methodologies
• Experience working in an agile development environment or environment with heavy interaction with developers and business partners
• Experience using MS Access and Excel to do quantitative analysis and use analytical reasoning

Ideal Qualifications:

• Bachelors Degree in Computer Science or Computer Engineering
• Experience in Data Warehousing/Business Intelligence
• Experience with complex algorithms or aggregations (e.g., claims, 837/835, cost summaries, etc.)
• Experience working with Java, Informatica or MicroStrategy
• Experience applying technical skills while collaborating with development/architecture partners
• Knowledge of health care or higher education data and workflows
• Experience managing multiple, competing priorities
• Ability to communicate both orally and written, with team members and managers
• Ability to present and speak to large groups of people
• Ability to provide technical guidance and mentorship

Benefits: Consistent with our belief that our employees are our most valuable resource, The Advisory Board Company offers a competitive benefits package, including a comprehensive health plan, a 401(k) plan, an Employee Stock Purchase Plan, a daytime leave policy for community service, a medical flexible spending account, and additional attractive benefits.

An Affirmative Action and Equal Opportunity Employer
*LI

Country: USA, State: Dist of Columbia, City: Washington, Company: The Advisory Board Company.
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