Senior Health Care Analyst, Hospital CAHPS

 The primary responsibility of the position is to perform a variety of duties including oversight of survey administration, technical assistance and training, and project management for the Hospital CAHPS Survey (HCAHPS) contract. This position requires the candidate to collaborate with members of the HCAHPS Project Team to review and evaluate the hospital’s/survey vendor’s performance in accordance with the current HCAHPS protocols. The candidate must have the ability to work independently, make sound decisions, handle multiple tasks at once, show initiative, and respond quickly to changing priorities. Twenty percent travel is required.

Duties and Responsibilities:

Perform Oversight Activities
· Conduct a variety of oversight activities, including site visits to hospitals/survey vendors participating in HCAHPS, and prepare summary of findings and make recommendations for corrective action if needed.
· Develop and implement appropriate quality assurance processes to assure high quality data products.
· Manage all issues related to high quality survey administration including training and approval/certification, performance oversight and data collection.

Technical Assistance and Training
· Coordinate and consult with HCAHPS Project Team for issues related to survey policy and protocol, including development of Quality Assurance Guidelines, Quality Assurance Plans, and data specifications.
· Provide ongoing technical assistance and annual training to survey vendors and hospitals.
· Prepare training materials and communication on survey and other requirements.

Project Management
· Create and maintain project work plans and process flows to ensure that requirements are satisfied for the contract.
· Prepare proposals and manage budget.
· Serve as contact with client task leaders.

 RequirementsEducation:
· Required: Bachelors Degree in Research, Health Care Administration, Public Health or equivalent education/experience.
· Preferred: MPH, MHS, MHSA; or Master’s Survey Administration or in other health care, policy, or business-related field.

Qualifications:
· Required: 3-5 years related experience. Experience working in a survey research environment. Knowledge of survey administration.
· Preferred: 5+ years related experience. Knowledge and/or experience with data validation and conducting site visits.

Skills:
· Decision making ability and team management skills
· Prior experience with public speaking
· Excellent oral and written communication skills
· Ability to work under pressure
· Deadline oriented
· Proficiency with Microsoft Office Suite applications
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Country: USA, State: Dist of Columbia, City: Washington, Company: NCQA.