Community Manager at Washington

Job Description

POSITION SUMMARY:

The Community Manager will be responsible for managing the community in the most effective and profitable manner possible and create the greatest possible satisfaction and well-being among residents and employees associated with the community; consistent with the goals and objectives of the WRIT. As the Community Manager, you will have the opportunity to show case ourproperty located in theWashington, DCwith highly sought-after amenities.

DUTIES AND RESPONSIBILITIES:

• Manage a high quality on-site staff through implementation of effective recruitment and training.
• Effectively perform and document appropriate staff evaluations including, including performance reviews and corrective action reviews, and termination paperwork
• Prepare and ensure staffing schedules are consistent with community needs
• Participate in company training classes and meetings as required
• Communicate effectively with staff members and ensure compliance with WRITs personnel management standards
• Effectively understand and operate the companys various software programs and ensure staff is properly trained in the respective programs for their positions
• Oversee all work performed by off-site contractors to ensure timely and cost-effective completion of projects.
• Ensure written communication to residents is professional and timely
• Manage resident expectations, keep others informed about property issues; respond to changing priorities
• Assist and ensure all customer complaints are handled promptly and appropriately
• Enforce resident retention and service request follow-up programs
• Implement and monitor effective lease renewal programs
• Monitor an effective preventative maintenance program to monitor service request turnover and ensure responsiveness of the maintenance staff to ensure that units are market ready
• Ensure Leasing staff achieves the highest standards regarding shopping report scores
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
• Effectively show, lease, and move in prospective residents
• Establish and implement leasing goals, while monitoring an effective lease expiration program
• Effectively monitor all income, including delinquencies and the timely receipt and reconciliation of rent collections
• Manage property to achieve expense and income levels based on monthly, quarterly, and annual budget goals. Alerts Regional Manager in advance of any problems which might cause variance to budget and/or prevent completion of budgeted events as planned.
• In collaboration with the Regional Manager, develop yearly operating budgets/forecasts and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner.
• Ensure that all physical aspects of the property are fully functional and maintained in an attractive condition
• Adhere to established company standards for screening applicants for residency and demonstrate an understanding and commitment to equal housing, equal employment and racial/ethnic diversity policies at all times.
• Prepares annual property expense and capital improvement budget, under direction of Regional Property Manager.
• Purchase supplies and equipment necessary to maintain the property, consistent with the budget. Issue all purchase orders.
• Oversee, approve and/or prepare all lease related paper work in an accurate and timely manner. Ensure all documents are correctly completed prior to resident move-in.
• Oversight of Assistant Managers rent postings and deposits
• Responsible for keeping vacancy loss and receivables from residents to a minimum; prepare five-day notices and report all non-payers to L&T Attorney.
• Develop annual expense and capital budget for review with Regional Manager and Director of Residential Operations.
• On a semi-annual basis oversee inspection of all apartments during filter change/smoke detector check in Spring and Fall.
• Other tasks or duties as assigned by supervisor

QUALIFICATIONS:

• Bachelors Degree
• Minimum 5 years experience managing a Class A residential property
• Superior leadership and communication skills
• Advanced knowledge of MS Word, Excel and Outlook
• Strong administrative and organizational skills
• Excellent command of English Language both verbally and in writing
• Prior Residential Property Management (On-Site) as an Assistant Manager or Manager required.
• Professional Image.
• Understanding of sales/marketing and customer service.
• Knowledge of on-site maintenance requirements including communicating and negotiating with vendors and contractors.

SKILLS:

• Intermediate proficiency in MS Office with an aptitude for learning new software
• Strong business acumen with a desire for continuing education to be industry certified
• Knowledge of Fair Housing compliance
• Willingness to engage prospective residents and current residents to ensure top notch customer service.

SCHEDULING, ATTENDANCE AND ASSIGNMENTS:

Considered an essential position as are the majority of WRITs Engineering and Property Management personnel, this position requires the ability to serve on-call, as scheduled or as necessary. Employees may be reassigned to another property other than the original assignment during his/her employment with WRIT.

Job Requirements

See Job Description

Country: USA, State: Dist of Columbia, City: Washington, Company: Washington Real Estate Investment Trust.