Associate Project Manager* at Washington

Job Description

Description

Associate ProjectManager

Location:Washington D.C.

Working side-by-side with our clients, Blackboard is pioneering e-Education across the globe. Our academic and commerce suites of products targeted to primary and secondary schools, higher education, corporate and government markets deliver on the promise of the internet for online teaching and learning, campus communities, campus commerce services, and the integration of Web-enabled student services and back office systems. We are looking for motivated, technically-savvy and customer service-orientedAssociate ProjectManagers to join our Washington D.C. based Managed Hosting team

POSITION RESPONSIBILITIES

The Blackboard MH Services team has a proven track record of delivering exceptional services to hundreds of clients around the globe. Blackboard is seeking an experienced, motivated and detail-oriented Associate Project Manager, Complex Hosting Services to join our MH Services team in Washington, DC. The primary responsibilities are to be a dedicated relationship manager with several elite Blackboard MH clients and provide superior level of client support, project management, communication and documentation to the set of clients. This is a unique and exciting opportunity for a Project Manager with technical and client support experience to contribute to a rapidly expanding technical organization.

The roles and responsibilities of the Associate Project Manager (APM), Complex Hosting Services (CHM) will fall under the objective of facilitating the current standards, as well as constantly improving management, communication, and documentation within Blackboards MH Services organization.

To meet these objectives, the APMs tasks will include, but not be limited to, the following:

Duties and Responsibilities:

• Acting as the central point-of-contact within Blackboard MH Services for a small set of clients and maintain day-to-day knowledge of all plans, activities, and status of projects and issues involving clients hosted environment
• Planning and managing projects involving clients infrastructure for scalability, optimal performance, and growth in coordination with clients and all elements within Blackboard (Blackboard Learn, Blackboard Mobile, Blackboard Collaborate)
• Coordinating with Blackboard Global Services Project Management, Product Developers, clients Technical Support Manager in MH Services, MH Operations, and other elements (Blackboard Mobile, Blackboard Collaborate) of Blackboard to deliver and manage clients requirements
• Modifying and ordering hardware when necessary in coordination with clients
• Designing and implementing MH testing and/or staging in coordination with client as necessary for testing and upgrade planning purposes
• Coordinating and facilitating regularly scheduled project and status update meetings with clients
• Developing detailed planning including Escalation process, Operations Handbook, Infrastructure test and implementation plans
• Documenting and providing monthly reports to clients on infrastructure design, hardware inventory, monitoring and management infrastructure, change management logs and other relevant materials
• Providing timely and detailed reports of infrastructure changes, service outages, or degradation of services; and issue resolution reports

Job Requirements

• Bachelors degree required
• Preferred 3+ years of product/project management responsibility envisioning, defining, and releasing new products and features.
• Trained in product and/or project management best practices, procedures and tools (PMP. Pragmatic Marketing Certified, etc)
• CAPM/PMP or equivalent certification preferred
• Strong documentation and project management skills required
• Excellent interpersonal communication skills required
• Experience managing clients in a hosted environment preferred
• Demonstrated ability to lead a technical team and manage multiple resources in a high-interrupt environment

Country: USA, State: Dist of Columbia, City: Washington, Company: Blackboard Inc..