DTI is the nations largest independent provider of in-house and outsourced legal services and technology solutions. We have established service centers in major legal markets across the United States and maintain a client list that includes Fortune 500 corporations and AmLaw 100 firms. DTI provides exceptional discovery and document review services, legal business process outsourcing and facilities management.
We believe that we have achieved this success by providing our customers the highest level of quality and service. This reputation for quality and performance rests 100% on the efforts of our employees. In order to continue our growth and success, we must constantly look to add high-caliber individuals to our team. If you have a "can do" attitude, together with a "client first" set of priorities, we guarantee that we have an opportunity for you.
DTI is seeking candidates for the position of Operations Manager.
Responsibilities:
Client Relations:
Oversee/Review completion of monthly management report (expected attendance minimum of 1 per quarter)
Monthly meeting with key contact
Bi-weekly visit of sites
Assist RD with scheduling of semi-annual social event with key contact (lunch, dinner etc.)
Ensure completion of Semi-Annual Client surveys
Ensure completion of Annual End-User surveys
Assist with preparation, presentation, and review of Annual Reports
Human Resources:
Recruit, develop and train site management and site personnel
Conduct frequent visits to account base to monitor employee growth and development
Assist with current programs and help develop new marketplace training initiatives
Conduct one-on-one developmental sessions with all direct reports to build more effective communication, to more clearly understand training and development needs, and to provide guidance to each individual as to how to improve his/her management skills
Provide coaching and counseling in accordance with DTIs progressive discipline policy
Utilize LitWorks, specifically Training in a Box modules, for team development
Maintain Open-Door policy with all employees
Financial:
Responsible for overall profitability of account base including management of labor, equipment, supplies, and all other DTI operating expenses
Responsible for increasing profitability by expanding services and add-on business
Responsible for reviewing P&L statements for accuracy; ensure budgeted profitability goals are met.
Operations:
Manage day to day scheduling and development of Eagle Elite team so all sites are fully staffed
Prepare and present monthly management reports and other client correspondence
Prepare and submit site payroll
Conduct Site Audits and assist with correcting deficiencies
Assist FM Sales with analysis and proposal preparation as required
Lead implementation of new accounts as assigned
Provide transition management at accounts when a site manager is promoted internally or resigns
Develop relationship with key contact and act as high level primary point of contact for any issues
Coordinate equipment installs/de-installs
Ensure that provided technology is being utilized and all DTI employees know how to use it
Display high ethical standard, integrity, work ethic, and loyalty
Experience:
Experience managing multi-site operations
Minimum 3 years experience in client managed services field
Minimum 2 years management experience with heavy profit and loss responsibility
Minimum of 2 years professional level work experience in a production environment and/or a client-service oriented field
Required:
Bachelors degree preferred
Working knowledge of PC applications including Microsoft Office, especially MS Word, Excel, and PowerPoint
Knowledge of copy machines and utilization of typical office services equipment and technology
Ability to travel to potential and current FM clients within specified territory
Flexibility in schedule to accommodate sales and operational needs
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Flexibility in dealing with simultaneous projects
Attention to detail
Ability to function with a high level of patience, tact and diplomacy in handling any "complaint" situations
Ability to lift or move 40 lbs. or greater
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
Reading, writing, and arithmetic skills required
Visual acuity
Able to convey information and ideas through speech in ways that others will understand
Able to listen to and understand information and ideas presented through spoken words and sentences
Able to speak clearly so listeners understand, identify and understand the speech of another person
Excellent organizational skills
Strong initiative required; ability to work independently with minimal direct supervision
Be part of a winning team. ... Make the right choice. . . DTI.
We encourage diverse candidates to apply. DTI is an equal opportunity/AA employer. M/F/V/D
"PLEASE CLICK ON THE FOLLOWING LINK TO APPLY"
http://ch.tbe.taleo.net/CH14/ats/careers/requisition.jsp?org=DTIGLOBAL&cws=1&rid=5394&source=monster.com
Country: USA, State: Dist of Columbia, City: Washington, Company: DTI.
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